How much does shipping cost?
$5.95 for orders under $50,FREE for orders above $50.
Processing time
Orders will be processed within 1-3 working days.
Shipping Time
As a result of COVID-19, our delivery partners are experiencing more volume than ever before.Thank you for your patience. We will delivery your order to you as soon as possible while keeping it safe. The shipping time is 7-10 working days. We provide local UPS, USPS or FedEx or DHL delivery company.
Shipping not available to:
– P.O. Boxes
– APO Addresses
– Puerto Rico
– Military District
– Virgin Islands
– Guam
Lost package?
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.
If you’re unable to resolve the issue with the shipping company, email service@heyplaypen.com and we’ll get to the bottom of it!
Will I get a tracking number?
Yes we will provide you with your tracking number as soon as it is available.
Taxes & Duties
Why am I being charged international duties and/or taxes?
International shipments are sometimes subject to special duties and fees that vary by country. At this time, we’re unable to collect payment for international duties and fees at checkout, so you may be required to pay them separately when your order is cleared through customs. We know this is not ideal, and are actively working to provide a better experience for our international customers. Should you choose not to pay or pick up your package, it will be returned to us which can take several weeks. Once the item is received and checked back into our system we will issue a refund.