At Heyplaypen, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.
Our Promise:
1.30-Days Money Back: For 30 days after the date of purchase, return your undamaged / Unused Heyplaypen product and receive a refund for ANY REASON.
2.Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you!
Return
If you are unsatisfied with your purchase, Heyplaypen return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason.
please contact us immediately by service@heyplaypen.com for return address or return label. Heyplaypen is not responsible for the shipping cost of the package returned by the customers themselves.
Once the returned item arrives back in Heyplaypen warehouse for inspection, the refund or exchange process will begin.
30 Days Return Policy
Yes
Yes
Upon receipt of the return package (if the customer returns the product to our warehouse)
Upon receipt of the return package (if the customer returns the product to our warehouse)
We will not able to accept the full refund after 30 days.
30 days (from the date the RMA was created)
A Return Merchandise Authorization (RMA) must be requested from Heyplaypen within 30 days from the date of receipt of shipment. To request an RMA, contact Heyplaypen Service Team at service@heyplaypen.com. Heyplaypen is not responsible for the shipping cost of the package returned by the customers themselves
Returns may be rejected if items do not meet the above requirements.
Refund
The customer cancels the order before the package is shipped
Compensation time-frame
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours